The sliding door will not open from either the inside or outside door handle regardless of the child safety lock setting. This could be the result of a broken remote controller located inside the sliding door.
If you experience a customer complaint of this concern, verify complaint. If necessary, replace the remote controller with a modified part as identified below.
Parts produced after September 22, 1999 have been modified. Locate the four digit lot number stamped on pivot ring of the plastic remote lever: "XYZZ"
Y: Month: Jan=1,Sept=9,Oct=O,Nov=N,Dec=D.
ZZ: Day (01-31)
9922 = 22/Sep/99
The D-Code in the EPC is 72-380. Be sure to select the correct part number based upon the configuration of the vehicle.