RECALL No: 0903C DATE: 06/03/2003
MODEL: Mazda MPV YEAR: 2002-2003
AFFECTED VINs: JM3 LW28J* 20 300020 - JM3 LW28J* 30 359396 MFG.DATE: November 26, 2001 - January 21, 2003
SUBJECT: Front Fog Lights
Summary:

On certain mini vans equipped with front fog lights, the fog light bulb socket may have been installed improperly.

If the vehicle continues to be used with this condition, the bulb socket and the wiring harness may separate from the fog light housing if exposed to shock and/or vibration and drop inside the bumper. Should this occur, the operation of the fog light may then cause the bumper to burn.

Dealers will inspect the installation condition of the fog light bulb assembly, and repair it when necessary. Owner notification began March 31, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Mazda at 1-800-222-5500.

Customers can also contact the National Highway Traffic Safety Administration’s auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Letter To Dealers:

March 2003

2002- 2003 MPV
Front Fog Lights 
[Recall #0903C]

To: All Mazda Dealers
Attention: All General Managers, Service Managers, and Parts Managers
Subject: Recall Campaign #0903C
2002-2003 MPV – Front Fog Lights

Dear Mazda Dealer:

Mazda Motor Corporation has decided that a defect, which relates to motor vehicle safety, exists in certain 2002 and 2003 model year Mazda MPV vehicles produced from November 26, 2001 through January 21, 2003.

On certain 2002 and 2003 MPV vehicles, it is possible that the front fog lights may have been improperly installed. If the vehicle continues to be driven, normal driving conditions could cause the bulb socket and wiring harness to become dislodged from the fog light housing and drop inside the front bumper. Should this occur, continual operation of the vehicle’s fog lights could cause a fire in the front bumper.

Mazda has decided to conduct a recall campaign to inspect the front fog light and to replace it with a new one if the upside-down installation of the fog light bulb is found.

Owners will be notified by first class mail on March 31, 2003. Detailed information regarding this recall campaign is provided in Attachment I. The inspection and repair procedure is provided in Attachment II. The owner notification letter is provided in Attachment III.

The National Traffic and Motor Vehicle Safety Act prohibits selling or leasing any subject vehicles without performing the necessary inspection and/or repair for defects or failures. Failure to perform applicable recalls before sale can result in extensive fines and penalties from the Federal Government. Therefore, you must complete this recall for all affected vehicles in your inventory prior to sale or lease.

Please make certain that the appropriate personnel in your dealership are familiar with the details of this recall campaign before responding to customer inquiries. Should you have any questions please contact the Warranty Hotline at 800-662-6779.

We apologize for any inconvenience that this program may cause you and your customers. Your understanding and support in carrying out this campaign is greatly appreciated.

Sincerely,
Michael J. Giblin
Director, Technical Services
MAZDA NORTH AMERICAN OPERATIONS

ATTACHMENT I

CONDITION OF CONCERN

On certain 2002 and 2003 MPV vehicles, it is possible that the front fog lights may have been improperly installed. If the vehicle continues to be driven, normal driving conditions could cause the bulb socket and wiring harness to become dislodged from the fog light housing and drop inside the front bumper. Should this occur, continual operation of the vehicle’s fog lights could cause a fire in the front bumper.

SUBJECT VEHICLES

Model VIN Range Build Date Range
2002 – 2003 MPV JM3LW28J*20 300020 - 334294
JM3LW28J*30 334903 - 359396
November 26, 2001 – January 21, 2003

Note: The asterisk symbol " * " can be any letter or number.

OWNER NOTIFICATION

Owners of affected vehicles will be notified by mail on March 31, 2003.

PARTS INFORMATION

Part Description Part Number Quantity
Front Fog Light N066-51-680 1 or 2 (as needed)

Campaign labels are supplied at no charge and are available in 8 1/2” X 11” sheets containing 18 labels. Please use MStore to order additional labels.

WARRANTY CLAIM PROCESSING INFORMATION

  Inspection Only
(Both sides)
Inspection (Both sides) and Repair One (1) Fog Light Inspection (Both sides) and Repair Two (2) Fog Lights
Warranty Type Code R R R
Customer Comment Code 99 99 99
Damage Code 99 99 99
Process Number A3358J A3358K A3358M
Part Number Main Cause N066-51-680 N066-51-680 N066-51-680
Quantity 0 1 2
Labor Operation Code XX483XR1 XX483XR2 XX483XR3
Labor Hours 0.3 0.4 0.6

REPAIR PROCEDURES

Please refer to Attachment II.

ATTACHMENT II

A. VEHICLE INSPECTION PROCEDURE

  1. 1. Verify that the vehicle is within the following range:
    • VIN Range:
      • 2002 Model Year - JM3 LW28J*20 300020 - 334294
      • 2003 Model Year - JM3 LW28J*30 334903 - 359396
    • If the vehicle is within the above range, proceed to step 2.
    • If the vehicle is not within the above range, return the vehicle to the customer or inventory.
  2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label RECALL 0903C attached to the underside of the vehicle’s hood. Refer to illustration below.
    NOTE: Be sure to verify RECALL number as the vehicle may have multiple RECALL labels.

     
    • If eMDCS displays RECALL 0903C OPEN and an Authorized Modification Label is not present, the RECALL has not been performed. Proceed to “B. CORRECTION PROCEDURE, FRONT FOG LIGHTS INSPECTION / REPAIR PROCEDURE”.
    • If eMDCS displays RECALL 0903C OPEN and an Authorized Modification Label is present, contact the Warranty Department at (800) 662-6779. They will update the vehicle warranty.
    • If eMDCS displays RECALL 0903C CLOSED and an Authorized Modification Label is not present, proceed to “C. AUTHORIZED MODIFICATION LABEL INSTALLATION”.
    • If eMDCS displays RECALL 0903C CLOSED and an Authorized Modification Label is present, the RECALL has already been completed. Return the vehicle to the customer or inventory.
    • If eMDCS does not display RECALL 0903C OPEN or RECALL 0903C CLOSED, this RECALL does not apply to the vehicle. Return vehicle to the customer or inventory.

B. CORRECTION PROCEDURE - FRONT FOG LIGHTS INSPECTION / REPAIR PROCEDURE

WARNING: When a halogen bulb breaks, it is dangerous. These bulbs contain pressurized gas. If one is broken, it will explode and serious injuries could be caused by the flying glass. If the glass portion is touched with bare hands, body oil could cause the bulb to overheat and explode when lit. Never touch the glass portion of the bulb with your bare hands and always wear eye protection when handling or working around halogen bulbs.

  1. Place the vehicle on a lift and fully turn the steering wheel to one side to gain access to one of the fog lights.
  2. Remove four fasteners and four screws on the inner fender splash shield.

     
  3. Disconnect the harness connector and remove the fog light bulb socket by turning the bulb socket counter clockwise and pull the bulb socket out.
    CAUTION: Grasp the bulb socket only by its plastic base and do not touch the glass. The oil from your hands could cause the bulb to break the next time the fog lights are operated.

     
  4. Holding the bulb socket with the connector pointing downward, compare the bulb socket to the illustration below:
    • If the bulb socket is GOOD, proceed to step 6.
    • If the bulb socket is BAD, proceed to step 5.


     

  5. Remove the entire fog light assembly by removing three screws, then install a new assembly (the bulb socket comes with the assembly).

     
  6. Re-install the fog light bulb socket.
    CAUTION: Do not allow the waterproof cover to be pinched, turn the fog light bulb socket clockwise until a click is heard and the connector is pointing downward at the 6 o’clock position

     
  7. Re-connect the fog light bulb socket harness connector.
  8. Confirm that the fog light is operative.
  9. Re-install the splash shield, then begin checking the other fog light.
  10. If fog light assembly has been replaced, perform the fog light adjustment according to Workshop Manual (section 09-18-7 FRONT FOG LIGHT ADJUSTMENT).

C. AUTHORIZED MODIFICATION LABEL INSTALLATION

Complete an “Authorized Modification Label” with the RECALL number written on the sticker and affix it to the underside of the vehicle’s hood. Refer back to the illustration under “A. VEHICLE INSPECTION PROCEDURE”.

ATTACHMENT III

2002 –2003 MPV
Front Fog Lights
[Recall #0903C]

Dear Mazda Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mazda Motor Corporation has decided that a defect, which relates to motor vehicle safety, exists in certain 2002 and 2003 model year Mazda MPV vehicles produced from November 26, 2001 through January 21, 2003. If you are a recipient of this notice, your vehicle is included in this campaign.

What is the problem?
On certain 2002 and 2003 MPV vehicles, it is possible that the front fog lights may have been improperly installed. If the vehicle continues to be driven, normal driving conditions could cause the bulb socket and wiring harness to become dislodged from the fog light housing and drop inside the front bumper. Should this occur, continual operation of the vehicle’s fog lights could cause a fire in the front bumper.

What will Mazda do?
Your Mazda dealer will inspect the installation condition of the fog light bulb assembly, and repair it when necessary free of charge. This inspection and/or repair should take approximately one (1) hour to complete, however, it may take longer depending on the service workload at your Mazda dealership.

What should you do?
As Mazda is concerned about your safety, we would encourage you to make an appointment with any authorized Mazda dealer to have the front fog light inspected and replaced when necessary. You do not need to bring this notice to the dealer, but it may assist in the check-in process.

What if you have already paid for replacement of the front fog light?
If you have already paid for the inspection/repair or replacement of the front fog light(s) due to the separation or inappropriate installation of the fog light(s) bulb socket and any associated vehicle damage resulting from this problem, you may be eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. Please complete the enclosed “Reimbursement Application Form”, including the necessary documentation and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for processing.

Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our web site and try our on-line dealer locator at www.mazdausa.com or consult your local yellow pages.

Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda MPV, please complete the enclosed prepaid Information Change Card as soon as possible. This enables us to update our records and notify the current owner.

If you are the lessor of a subject Mazda MPV, we strongly encourage you to forward this recall notification to the lessee, as it is critical that the current driver of the vehicle is notified of the recall program.

Still have questions?
If you have any questions regarding this campaign, please contact our Customer Assistance Center at (800) 222-5500, option #4.

If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify the Administrator of the National Highway Traffic Safety Administration, Washington DC 20590. You may also call their toll-free Auto Safety Hotline at (888) 327-4236.

Your safety is a priority for Mazda. We actively work to improve our products and search for solutions to improve your ownership experience. Please accept our apologies for any inconvenience this program may have caused you.

Sincerely,
Mazda North American Operations

REIMBURSEMENT PLAN
  1. Requirements for Reimbursement

    If you meet all of the following requirements, you are eligible to receive reimbursement under this plan:

    1. An authorized Mazda dealer has inspected your vehicle and completed Recall 0903C.
    2. You own or have owned a subject vehicle within the VIN ranges:
      JM3LW28J*20 300020 - 334294
      JM3LW28J*30 334903 - 359396
      Note: The asterisk “*” can be any number or letter.
    3. You have paid for the inspection/repair of the front fog light(s) due to improper installation or separation of the fog light(s) bulb socket and any associated vehicle damage resulting from this problem.
    4.  The inspection/repair has been paid for before April 2004.
    5. You have an original or legible copy of the paid repair order or invoice receipt showing:
      • Description of the concern reported
      • Inspection/Repair of the front fog light(s) due to improper installation or separation
      • Itemized part(s) and labor charges
      • Vehicle model and year, and vehicle identification number (chassis number)
      • Repair date
      • Repair mileage
      • Name, address, and telephone number of the authorized Mazda Dealer or a licensed repair shop where such repairs were performed
      • Your name and address at the time of repair
    6. Mail this reimbursement application form in the enclosed envelope (before April 2004) to:

      Mazda North American Operations
      P.O. Box 5049
      Lake Forest, CA 92609-8549

       
  2. Procedure for Reimbursement Request

    Once your vehicle has been inspected or repaired by an authorized Mazda dealer, you may apply for reimbursement by submitting the following:

    1. Complete the reimbursement application form found of the reverse side of this page.
    2. Mail the reimbursement application form together with a legible copy of the paid repair order and/or invoice using the enclosed envelope before April 2004.
    3. Retain copies of the paid repair order or invoice and this application form for your records.

    If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to your vehicle identification number (VIN).

    Any reimbursement application form that is incomplete, illegible or sent without the legible copy of the paid repair order or invoice will be returned for completion. If Mazda has any questions concerning your application for reimbursement, you may be contacted. Please allow 6-8 weeks for processing.

APPLICATION FORM

Reimbursement Application Form
Recall #0903C
2002 – 2003 MPV Front Fog Lights

(Please type or print)

 

 

 

 

 

 

 

 

 

 

 

 

Name:

 

 

 

 

 

 

 

First

 

Middle

 

Last

 

 

 

 

 

 

 

 

Address:

 

 

 

 

 

 

 

 

Street Address

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

City

 

State

 

Zip Code

 

 

 

 

 

 

 

 

 

Home:  

 

 

 

 

Phone Number:

 

 

 

 

 

 

Work:  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vehicle Identification Number (VIN):

 

 

 

 

 

 

 

(17 digits in length)

 

 

 

 

 

 

 

 

 

Total Amount of Reimbursement Requested:

.

 

 

 

 

 

 

Dollars Cents  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW:

 

 

Please:

 

 

 

 

 

 

-

Read thoroughly

 

 

 

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Fill in vehicle identification number

 

 

 

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Sign the General Release (below)

 

 

 

 

 

 

 

 

                                              
 General Release 

I am submitting to Mazda Corporation (“Mazda”) a claim for reimbursement for all inspection/repair performed to date in connection with improper installation or separation of the front fog light(s). The vehicle identification number (VIN) is: 

VIN:  ________________________________________________________

In exchange for Mazda’s payment of that claim, I hereby release Mazda, its agents, and its related entities from all claims for such inspection/repair costs.  This release shall benefit Mazda and its authorized agent Mazda North American Operations, its regions/distributors (foreign and domestic), its authorized dealerships, and all their respective directors, officers, agents, employees, divisions, subsidiaries, and affiliated companies.  This release shall bind my heirs, successors and assigns.

 Dated: ______________             Signed: __________________________________

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