Actuator Cable Recall
||Mazda Dealership General Managers, Service Managers, and
||2000-2001 MPV Actuator Cable Recall 2004F
Mazda Motor Corporation has decided that a defect, which relates to motor
vehicle safety, exists in certain 2000-2001 MPV vehicles produced from March 31,
1999 through November 15, 2001.
On certain 2000-2001 MPV vehicles, it is possible that the auto cruise
control system actuator cable may break. If the actuator cable breaks, it may
interfere with the accelerator cable, preventing the engine speed from
decreasing during driving, which could result in a crash without warning.
The subject MPV vehicles are divided into two groups:
Certain 2001 MPV vehicles produced from April 1, 2001 through November 15, 2001
were equipped with a defective actuator cable when assembled at the Mazda
factory. All vehicles in this group need to have the cable replaced.
Certain 2000-2001 MPV vehicles produced from March 31, 1999 through March 31,
2001 were not equipped with a defective actuator cable when assembled at the
Mazda factory. However, a defective cruise control cable could have been
installed as a replacement part during a service repair at a Mazda dealer or
other repair shop. All vehicles in this group need to have the cable
inspected; however, only a very small number of vehicles in this group will need
to have the cable replaced.
Owners of affected vehicles in Group 1 will be notified by first class
mail beginning July 7, 2004. Group 2 owners will be notified at a later date.
The first phase of this recall covers Group 1. This package contains
important information about recall campaign 2004F:
||Dealer Service and Parts information
||Inspection and Repair procedures
||Owner notification letter – Group 1
The National Traffic and Motor Vehicle Safety Act prohibits the delivery
of any subject vehicle without performing the necessary repair for defects or
failures. Failure to perform applicable recalls before delivery can result in
extensive dealer fines and penalties from the Federal Government. Therefore, you
must complete this recall for all affected new vehicles in your inventory prior
To help you effectively perform this recall, Mazda has developed the
- Service and Parts recall instructions follow (Attachment I), were
e-mailed to your Service Department, and are also available on the ESI
- Inspection and repair procedures follow (Attachment II), were e-mailed
to your Service Department, and are also available on the ESI website.
- We recommend using the enclosed report of registered owners in the
dealer’s area to encourage customers to come in for the recall (with recall
reminder postcards, for example). Dealers may use such owner information for
the sole purpose of conducting and performing this safety recall, and for no
other purpose. Using it for marketing activities is strictly prohibited
and could subject your dealership to serious fines. The information in
this report is protected by state privacy and other applicable laws
regarding disclosure of personal and/or confidential, restricted or blocked
information. It is the dealer’s responsibility to protect the
confidentiality of owner records and prevent the release of information to
In California, privacy laws prevent the release of names and addresses on
- For technical assistance, call the Technical Assistance Hotline at (888)
- For warranty questions, contact the Corporate Dealer Assistance Group at
Please make certain that the appropriate personnel in your dealership are
aware of these resources and are familiar with the details of this recall before
responding to customer inquiries.
We apologize for any inconvenience that this program may cause you and your
customers. Please keep in mind that owners of 2001 and newer models are eligible
to receive a rental car at no charge if the vehicle is within the mileage and
time limitations under Mazda New Vehicle Limited Warranty and adheres to the
Rental Car Reimbursement policy. Your understanding and support in carrying out
this campaign is greatly appreciated.
Michael J. Giblin
Director, Technical Services
Mazda North American Operations