2002-2003 MPV Fan Control Module
Special Service Program (SSP) 60
Dear Mazda Owner:
Mazda Motor Corporation has decided to conduct a Special Service Program to
replace the fan control module on 2002-2003 MPV vehicles produced from November
26, 2001 through July 1, 2003. If you are the recipient of this notice, your
vehicle is included in this program.
It is possible the soldering on a fan control module terminal may be
insufficient, causing a crack during use. If this failure occurs, the cooling
fans may stop operating, causing the coolant temperature to rise, or the cooling
fans may continue operating and may drain the vehicle’s battery.
Mazda will replace the fan control module with a modified one free of
charge. The repair may take approximately thirty minutes to complete
depending on the service workload at your Mazda dealership.
As a reminder, your Mazda Driver’s Assurance Plan provides alternate
transportation any time an owner’s vehicle is at an authorized Mazda dealership
for a warranty repair. To be eligible for alternate transportation, your vehicle
must be within the mileage and time limitations under the Mazda New Vehicle
Limited Warranty and adhere to the Rental Car Reimbursement policy. Ask your
dealer for details about the Mazda Rental Car Reimbursement Program.
If you have already paid for the inspection/replacement of the fan control
module, you may be eligible for reimbursement of reasonable repair expenses
based on Mazda’s repair standards. Please complete the enclosed “Reimbursement
Application Form,” include the necessary documentation, and mail it to us in the
pre-addressed envelope provided, allowing 6-8 weeks for processing.
To locate your nearest Mazda dealer, visit our web site and try our “Locate a
Dealer” feature at www.MazdaUSA.com or
consult your local yellow pages.
If you have moved or no longer own your Mazda vehicle, please complete the
enclosed prepaid Information Change Card as soon as possible. This
enables us to update our records and notify the current owner. Federal law
requires that any vehicle lessor receiving this notice must forward a copy of
this notice to the lessee within ten days.
If you have any questions regarding this program, please contact our Customer
Assistance Center at (800) 222-5500, option #4.
Your satisfaction is a priority for Mazda. We actively work to improve our
products and search for solutions to improve your ownership experience. Please
accept our apologies for any inconvenience this program may have caused you.
Mazda North American Operations