|US BULLETIN No: 09-012/99
|CAN BULLETIN No: N/A
|APPLIES TO: 1995-1998 MPV
||AFFECTED VINs: All
|SUBJECT: Paint damage - iron particles/industrial fallout/acid rain
|BULLETIN NOTES: Applicable to 95-99 Millenia, 626, Protege, Miata, B-Series; 95-98 MPV, 95-97 MX-6, 95 929, RX-7, MX-3|
Paint may be damaged by hot iron particles (dust) that are generated by
manufacturing facilities, rail shipment, etc. and mechanically bond to a
vehicle's painted surfaces. These particles combined with moisture and
temperature create an acid which causes the iron to corrode and damage (enter)
the paint surface.
Paint may also be damaged by industrial fallout and acid rain. These
conditions generate corrosive compounds that fall on the vehicle's painted
surfaces. When combined with moisture and temperature, chemical compounds are
created that damage (etch) the paint surface.
To remove these contaminates, a Decontamination Kit is available which will
repair these concerns. This kit includes the following items which will repair
up to ten (10) vehicles:
|Product A - Acid Neutralizer
(An alkaline based cleaner that neutralizes any acid deposits, strips wax,
removes storage or lot staining)
|Product B - Alkaline Neutralizer
(An acid based product that will remove alkaline deposits and dissolve
ferrous metal fallout [rail dust])
|Product C - Detail Wash
(A neutral P.H. shampoo that is safe for everyday use)
|12 oz. Marked Dispenser Bottles
|Product Usage Wall Chart
Customers having this concern should have their vehicle repaired using the
above kit and the following procedure.
- This repair information supersedes the applicable information located in
the PAINT DAMAGE REPAIR GUIDE (9999-95-044N-94).
- No polishing, compounding, color sanding, or repainting should be done
before this procedure is performed. This procedure uses products that are
acidic, alkaline, and neutral and must be properly mixed and used in their
- Any changes to this procedure will cause an incomplete or unsatisfactory
repair. The use of other products or procedures may cause damage to aluminum
or painted surfaces.
- The products used to remove surface contamination from paint are designed
for vehicles which have experienced exposure for less than 120 days.
Vehicles that exceed 120 days of exposure may require the procedure be
repeated to resolve the concern. Once the procedure is completed, it may be
necessary to perform polishing or refinishing procedures after vehicle
- Verify customer concern by using a 30X lighted magnifier and the following
descriptions to identifying the type of paint contamination.
- Iron Particles
- Light colored vehicles: Small orange stains the size of mechanical
pencil lead. The surface is rough to the touch.
- Dark colored vehicles: Small white or silver appearing dots with a
rainbow ring around the dot. The surface is rough to the touch.
- Industrial Fallout
- Water spots with ferrous metal are present and the surface is
rough to the touch.
- Acid Rain/Etching
- Surface will exhibit irregular discolored spotting.
- Dark colored vehicle may exhibit cloudy or graying spots where the
acid has begun to etch the paint.
- Extreme cases of etching will be visible and may be felt.
- Decontaminate and neutralize the paint surface by using the
Decontamination Kit with the following steps.
NOTE: Perform the procedure only on vehicle when the paint surface
temperature is cool. Follow the step-by-step procedure listed below, to
perform this service operation.
- Rinse off dust, dirt, and debris with cold water. Flush liberally.
- Prepare Acid Neutralizer by mixing 8 parts of water to 1 part Acid
Neutralizer (Product A) in a bucket.
- Use a clean wash mitt and apply mixture of Acid Neutralizer (Product
A) to the entire vehicle starting at the top of the vehicle working
toward the side. Keep the vehicle wet with solution, lightly agitating
for 5 to 7 minutes. For vehicle with severe conditions, work the product
for up to 8 minutes. Do not allow product to dry on vehicle.
NOTE: Use a separate mitt for each product. Do not intermix
- Rinse the vehicle thoroughly with cold water to remove Acid
Neutralizer (Product A).
- Dry only the horizontal surfaces of the vehicle at this time. Do not
- Apply alkaline Neutralizer (Product B). Do not mix with water. Pour
the contents into a dispenser squirt bottle. Squirt Alkaline Neutralizer
(Product B) directly onto a clean wash applicator or clean sponge. Do
not spray Alkaline Neutralizer (Product B) on the painted surface. Using
the applicator or sponge, apply the product to the vehicle, keeping the
areas wet and lightly agitated for 5 to 7 minutes. For vehicle with
severe conditions, work the product for up to 8 minutes. Do not allow
product to dry on vehicle.
- Rinse the vehicle thoroughly with cold water to remove alkaline
neutralizer (Product B).
- Prepare Detail Wash (Product C) by mixing 29.5 mL (1 ounce) of Detail
Wash to 3.7 L (1 gallon) of water.
- Shampoo the vehicle with Detail Wash (Product C) using a clean wash
mitt. Rinse the vehicle with cold water and dry the vehicle completely.
NOTE: Detail Wash (Product C) is a heavy duty neutral shampoo
concentrate (pH 7) and may be used for hand car washing or in automatic
car wash systems.
- Visually inspect paint surface for evidence of removal of iron particles
and water spots.
- If iron particles and waters spots are still evident, go back to STEP
2-B and repeat the procedure.
- If iron particles and water spots are not evident, proceed to STEP 4.
- Polish the paint surface if necessary.
CAUTION: When attempting to affect a repair by buffing, polishing, or
color sanding, do not remove an excess of 0.3 mil of paint film or
refinishing will be required. Use of an electronic mil gauge is highly
recommended to insure control of paint film removal.
- Do not intermix buffing products. Use only one (1) manufacturer's
- Always follow the manufacturer's product usage sequence. Use the
appropriate recommended pad at recommended buffing speeds as specified
by the product manufacturer.
- Use a dual action sander with a Velcro backing plate and a foam pad to
fine polish. Remove any swirls created by a rotary buffer or pad.
- Use an alcohol and water mixture (1 to 1 ratio) to clean the buffed areas
and to verify removal of scratches and swirls before application of final
- Verify repair.
||Decontamination Kit (Complete Kit)
||Will repair up to 10 vehicles
||Acid Neutralizer (Product A)
||Will repair up to 10 vehicles
||Alkaline Neutralizer (Product B)
||Will repair up to 10 vehicles
||Detail Wash (Product C)
||Will repair up to 100 vehicles. Also can be used for car-wash.
||Marked Dispenser Bottle
||Product Usage Wall Chart
To order Decontamination Kit and replacement materials as listed above, call
Automotive International (800) 543-7156 8:30 AM - 5:00 PM (EST).
Dealer should initially order the Decontamination Kit. After using the
Decontamination Kit, additional materials may be ordered.
Part numbers listed below are not Mazda part numbers. Parts must be ordered from
Any paint damage caused by iron particles, industrial fallout, or acid rain may not be covered by warranty. If you have questions, contact your DCSM.
- CONSUMER NOTICE:
- The information and instructions in this bulletin are intended for
use by skilled technicians. Mazda technicians utilize the proper
tools/equipment and take training to correctly and safely maintain
Mazda vehicles. These instructions should not be performed by
"do-it-yourselfers." Consumers should not assume this
bulletin applies to their vehicle or that their vehicle will develop
the described concern. To determine if the information applies,
consumers should contact their nearest authorized Mazda dealership.